Allgemeine Geschäftsbedingungen (AGB)
Hotel zum Ochsen GmbH & Co. KG
(Stand August 2026)
I. Scope
Diese Geschäftsbedingungen gelten für Verträge über die mietweise Überlassung von Hotelzimmern, zur Beherbergung und Überlassung von Veranstaltungsräumen, zur Durchführung von Tagungen, Seminaren, Kongressen, Banketten etc. sowie alle für den Kunden erbrachten weiteren Leistungen und Lieferungen der Hotel zum Ochsen GmbH & Co. KG, nachfolgend „Hotel“ genannt (Hotelaufnahmevertrag).
The subletting or reletting of the rooms or event rooms provided as well as the use of the rooms for purposes other than accommodation require the prior written consent of the hotel.
Terms and conditions of the customer shall only apply if this has been agreed in writing in advance.
II. Conclusion of Contract, Contracting Parties, Liability; Statute of Limitations
The contract is concluded by the hotel's acceptance of the customer's application. The hotel is free to confirm the booking in writing.
Contractual partners are the hotel and the customer. If a third party has ordered for the customer, he is liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract.
All claims against the hotel are generally subject to a limitation period of one year from the beginning of the knowledge-dependent regular limitation period of § 199 para. 1 BGB. Claims for damages shall become statute-barred after five years, irrespective of knowledge. The reductions in the statute of limitations do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.
This limitation of liability and short period of limitation shall also apply in favor of the hotel in case of breach of obligations during the initiation of the contract.
III. Services, Prices, Payment, Offsetting
The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services.
Der Kunde ist verpflichtet, die für die Zimmerüberlassung und die von ihm in Anspruch genommenen weiteren Leistungen geltenden bzw. vereinbarten Preise des Hotels zu zahlen. Dies gilt auch für vom Kunden veranlasste Leistungen und Auslagen des Hotels an Dritte. Die vereinbarten Preise schließen die jeweilige gesetzliche Mehrwertsteuer ein. Erhöht sich der Mehrwertsteuersatz zum Tage der Leistungserbringung, so ändern sich die jeweils vereinbarten Preise entsprechend. Das Hotel ist berechtigt, die Mehrwertsteuer nachzubelasten. Überschreitet der Zeitraum zwischen Vertragsabschluss und Vertragserfüllung 4 Monate und erhöht sich der vom Hotel allgemein für derartige Leistungen berechnete Preis, so kann dieses den vertraglich vereinbarten Preis angemessen, höchstens jedoch um 10%, anheben. Das Hotel ist ferner dazu berechtigt, Aufschläge und Nachberechnungen auf den vereinbarten Preis vom Kunden zu verlangen, wenn das Hotel durch Umstände, wie z.B. Lohn- oder Energiekostenerhöhungen, Erhöhungen öffentlicher Lasten usw., dazu gezwungen wird und die Leistung des Hotels später als 4 Monate nach Vertragsabschluss erfolgen soll. Bei sonstigen Preiserhöhungen hat der Kunde für den Fall ein Rücktrittsrecht, dass der Preis erheblich stärker gestiegen ist als die allgemeinen Lebenshaltungskosten.
The prices may be changed by the hotel if the customer subsequently requests changes in the number of booked rooms, the hotel's service or the length of stay of the guests and the hotel agrees.
Invoices of the hotel without due date are payable within 10 days from receipt of the invoice without deduction. The hotel is entitled to declare accrued claims due at any time and to demand immediate payment. In the event of late payment, the Hotel shall be entitled to charge interest at the current rate of 9 percentage points or, in the case of legal transactions involving a consumer, interest at the rate of 5 percentage points above the prime rate of the European Central Bank. The customer reserves the right to prove a lower, the hotel that of a higher damage. For each reminder after the occurrence of default, the customer shall reimburse reminder costs in the amount of Euro 5. All other costs incurred in the course of collection shall be borne by the customer.
The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
Ferner ist das Hotel berechtigt, zu Beginn und während des Aufenthalts vom Kunden eine angemessene Vorauszahlung oder Sicherheitsleistung im Sinne vorstehender Nr. 5 für bestehende und künftige Forderungen aus dem Hotelaufnahmevertrag zu verlangen, soweit eine solche nicht bereits gemäß vorstehender Nr. 6 erfolgt ist.
The customer may only offset or reduce a claim of the hotel with an undisputed or legally binding claim.
IV. Withdrawal of the Customer (Cancellation, Cancellation)
Withdrawal of the customer from the contract concluded with the hotel requires the written consent of the hotel. If this does not take place, the agreed price from the contract is to be paid even if the customer does not make use of the contractually agreed services (compensation for damages). This does not apply in cases of delay in performance by the hotel or an impossibility of performance for which the hotel is responsible.
If a date for withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer may withdraw from the contract up to that date without triggering claims for payment or damages on the part of the hotel. The customer's right to withdraw from the contract expires if he does not exercise his right to withdraw from the contract in writing to the hotel by the agreed date, unless there is a case of default in performance on the part of the hotel or an impossibility of performance for which the hotel is responsible.
In the case of rooms not used by the customer, the hotel shall credit the income from renting the rooms to other parties as well as the saved expenses.
The hotel is free to lump sum the damage incurred and to be compensated by the customer. The customer is then obliged to pay 80% of the contractually agreed amount. The customer is free to prove that no damage was incurred or that the damage incurred by the hotel is lower than the demanded lump sum.
V. Withdrawal of the hotel
If the customer's right to withdraw from the contract within a certain period of time has been agreed upon in writing, the hotel is also entitled to withdraw from the contract during this period of time if there are requests from other customers for the contractually booked rooms and the customer does not waive his right to withdraw upon inquiry by the hotel. This applies accordingly if an option is granted.
If an agreed advance payment is not made even after the expiration of a reasonable grace period set by the hotel with a warning of refusal, the hotel is also entitled to withdraw from the contract.
Ferner ist das Hotel berechtigt, aus sachlich gerechtfertigtem Grund vom Vertrag außerordentlich zurückzutreten, wenn beispielsweise
· höhere Gewalt oder andere vom Hotel nicht zu vertretende Umstände die Erfüllung des Vertrages unmöglich machen;
· Hotelleistungen unter irreführender oder falscher Angabe wesentlicher Tatsachen, z.B. in der Person des Kunden oder des Zwecks, gebucht werden;
· das Hotel begründeten Anlass zu der Annahme hat, dass die Inanspruchnahme der Hotelleistung den reibungslosen Geschäftsbetrieb, die Sicherheit oder das Ansehen des Hotels in der Öffentlichkeit gefährden kann, ohne dass dies dem Herrschafts‐ bzw. Organisationsbereich des Hotels zuzurechnen ist;
· ein Verstoß gegen obigen Absatz 2 vorliegt.
The hotel must inform the customer immediately of the exercise of the right of withdrawal.
Nicht genehmigte Vorstellungsgespräche, Verkaufs‐ und ähnliche Veranstaltungen in den Räumen des Hotels kann das Hotel unterbinden bzw. abbrechen.
In the event of justified withdrawal by the hotel or prevention of an unauthorized event in accordance with No. 5 above, the customer shall have no claim for damages.
VI. Room provision, handover and return
The customer has no right to the provision of certain rooms or event rooms.
Booked rooms are available to the customer from 14:30 on the agreed day of arrival. The customer has no right to earlier provision. Unless a later arrival time has been expressly agreed or the room has been prepaid, the hotel has the right to assign booked rooms to other parties after 8:00 p.m. without the customer being able to derive a claim against the hotel from this. Claims of the hotel from clause IV remain unaffected by this regulation.
On the agreed day of departure, the rooms must be vacated and made available to the hotel by 10:30 a.m. at the latest. After this time, the hotel may charge 50% of the full accommodation price (list price) for the additional use of the room until 6:00 p.m., and 100% after 6:00 p.m., in addition to any damages incurred. Contractual claims of the customer are not justified by this. The customer is free to prove to the hotel that the hotel has not incurred any damage or that the damage is significantly lower.
VII Liability of the hotel
The hotel is liable with the diligence of a prudent businessman for its obligations under the hotel accommodation contract. Claims of the customer for damages are excluded. Excluded from this are damages resulting from injury to life, body or health, if the hotel is responsible for the breach of duty, as well as other damages based on an intentional or grossly negligent breach of duty by the hotel and damages based on an intentional or grossly negligent breach of typical contractual obligations of the hotel. A breach of duty by the hotel is equivalent to a breach of duty by a representative or vicarious agent. In the event of disruptions or deficiencies in the hotel's services, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to him in order to remedy the disruption and to keep any possible damage to a minimum.
Für eingebrachte Sachen haftet das Hotel dem Kunden nach den gesetzlichen Bestimmungen, also bis zum Hundertfachen des Zimmerpreises, höchstens jedoch in Höhe von Euro 3.500,‐, sowie für Geld, Wertpapiere und Wertgegenstände bis zu Euro 800,‐-. Geld, Wertpapiere und Wertgegenstände können bis zu einem Höchstwert entsprechend der Versicherungssumme des Hotels im Hotelsafe aufbewahrt werden. Das Hotel empfiehlt, von dieser Möglichkeit Gebrauch zu machen. Die Haftungsansprüche erlöschen, wenn der Kunde nicht unverzüglich nach Erlangen der Kenntnis von Verlust, Zerstörung oder Beschädigung dem Hotel Anzeige macht (§ 703 BGB). Die Haftung entsteht nur dann, wenn die Zimmer oder Veranstaltungsräume, in denen die Gegenstände belassen wurden, verschlossen waren.
Insofar as a parking space is made available to the customer in the hotel garage or in a hotel parking lot, even for a fee, this does not constitute a safekeeping contract. In the event of loss or damage to motor vehicles parked or maneuvered on the hotel property and their contents, the hotel shall not be liable, except in cases of intent or gross negligence. This also applies to vicarious agents of the hotel.
Wake-up calls are carried out by the hotel with the utmost care. No liability will be assumed. Messages, mail and merchandise shipments are handled with care. The hotel will take care of delivery, safekeeping and - upon request - forwarding of the same against payment. No. 1 sentences 2 to 4 above shall apply accordingly.
Items left behind will only be forwarded at the request, risk and expense of the customer. The hotel shall keep the items for six months. Vehicles and objects with a surface area of more than half a square meter will only be stored for a maximum of 3 months against payment of a local storage fee.
VIII. Dogs / Pets
Only dogs are allowed in the hotel. Other pets are not allowed.
Only one dog is allowed per room.
Vom Kunden nach vorheriger Vereinbarung mit dem Hotel mitgebrachte Haustiere haben keinen Zutritt zu sämtlichen Bereichen des Restaurants, den Sport-, Wellness- und Aufenthaltsräumen sowie zur Liegewiese und Sonnenterrasse des Hotels. Im gebuchten Zimmer ist die Nutzung der Möbel wie Sessel, Sofa und Bett durch Haustiere untersagt. Haustiere schlafen auf einer vom Kunden mitgebrachten Decke auf dem Fußboden. Sollte gegen vorgenannte Regelungen verstoßen werden und insbesondere durch die verbotswidrige Nutzung der Möbel durch Haustiere die Notwendigkeit zur Reinigung der Möbel entstehen, erhebt das Hotel gegenüber dem Kunden eine einmalige Reinigungspauschale von €200,-. Der Beweis eines höheren oder niedrigeren Aufwands bleibt beiden Parteien unbenommen.
IX. Final provisions
Changes or additions to the contract, the acceptance of the application or these terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the customer are invalid.
The place of performance and payment is the registered office of the hotel.
The exclusive place of jurisdiction - also for disputes regarding checks and bills of exchange - in commercial transactions is the registered office of the hotel.
German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.
Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.