Room.
#allaboutyourhotelstay
Universal Adapters for Germany (U.S., U.K., Switzerland, China, etc.)
USB and USB-C Adapters
Subject to availability
Adapter for the electrical outlet
All pillows and duvets are allergy friendly
Allergy bed linen
Bathing shoes
EUR 3.00 per pair available at reception
How we reduce our waste
Bathrobe
One bathrobe per person is provided for you in your room
Bath towels
Sauna towels are in a bag in the room
The bag is welcome to be taken to the recreational facilities
Available upon request at the front desk
Bathroom Stool
please ask at the reception desk
Bed linen change on request daily
Special occasion
Bouquets for special celebrations, such as weddings, birthdays or anniversaries
Please contact the reception desk and pre-order your desired bouquet of flowers.
Please note that we will not be able to provide any flowers on the day of the celebration itself
bottle of sparkling wine.
Please also report to reception for this.
Special requests can be fulfilled upon consultation and availability with prior agreement (marriage proposals, birthday surprises, etc.).
We charge an energy and transport surcharge of EUR 5.00 on all services which we have to purchase from external service providers.
Ironing
An ironing station can be used free of charge on floor 1 opposite the elevator
Ironing service available upon request. However, please allow 24 hours for service.
Check-In
From 14:30
We will send you the digital registration form one day before your arrival. You can fill it out in advance so that it is easier to check in on site.
Regular until 22:00. Should you arrive later, please arrange this with the reception.
Check-Out
from 08:00 until 10:30
Recreation and wellness facilities are included until 10:30 am
Garage parking space
Price: 10 € per night/pitch
Please ask at the reception for availabilities
Towel
There are enough towels in the room.
the towels are only changed if you put them on the floor
Please think of our environment and use towels more than once
These can also be changed daily on request
Large sauna towels are in a small bag in the bathroom/room entrance
Additional sauna towels can be requested at reception
House key
The blue chip for opening the room can also be used for the outside door at the lift
With the help of the chip, you can enter the hotel again at any time via the lift - simply hold the chip against the pillar next to the door (labelled "CARD"). The door will then open automatically and you can enter the lift.
Brochure / Flyer
Can be obtained free of charge at the reception desk
Prices and arrangements for hotel rooms are not included. These can ONLY be called up online
Dogs
can be brought along after prior reservation (price: 13 € per night)
Leashes are compulsory on our premises
Dogs are not allowed in the following areas:
Restaurant
(partly) rooms with wooden floor (please ask)
Sauna
Swimming pool
Only one dog is allowed per room! Please also note our AGB
Other pets are not allowed in the hotel
Hygiene articles
There is shampoo and shower gel in the room
The following single-use products are available at Maxibar:
Toothbrush
Toothpaste
Shaver
Feminine Hygiene Products (Pads, Tampons, and Panty Liners)
Included services
Breakfast (not on the day of arrival)
Parking
W-Lan
Use of the following recreational facilities
Sauna
Swimming pool
Children
are welcome at any age
Cribs are available upon request, but not in categories A and B—just let us know.
We have a special children's menu at the restaurant—just let us know.
Extra beds for children are only possible in categories F, JS and in the family rooms.
Accommodation prices according to age:
0-4 years: EUR 0,00
Ages 5–8: EUR 20.00 (breakfast included)
Ages 9 and up: EUR 30.00 (breakfast included)
Baby monitor available on request
Kettle available on request
There are changing facilities in the restaurant, accessible via a flight of stairs—just let us know
Childcare
we do not offer in our house
Visitor's tax
Local tax that hotels must collect on behalf of the municipality of Schönwald
0-5 years: no tourist tax
Ages 6–15: EUR 1.60 per child per night
Ages 16 and older: EUR 3.00 per person per night
Mattresses
Our mattresses have a "medium" firmness level. If you find this too firm or too soft, please let us know. We'd be happy to accommodate your needs and adjust the firmness level (softer or firmer).
The mattresses have a length of 2m.
Minibar
Enjoyment tailored to your taste: Our minibar comes empty as standard—giving you the freedom to have it stocked exactly as you wish. You’ll find a list inside the minibar.
In-Room Beverage Service: We’re happy to serve you additional beverages between 8:00 a.m. and 10:00 p.m. To order via the in-room phone, dial 11 or 12: Beverage Menu
For a quick snack or something to drink when you're feeling a little hungry or thirsty:
On the first floor, directly across from the elevator, you'll find our Maxibar, which offers drinks and snacks.
Simple and convenient cashless payments.
you will find in the room
you can get at the reception
Sewing kit
During the day, call the office phone at extension 11 or 12
From 11:00 p.m. to 8:00 a.m., contact us only via a cell phone or other internet-enabled device at +49 7722 866480
If you do not have a cell phone or other internet-enabled device, you are welcome to borrow one at the front desk from 8:00 a.m. to 11:00 p.m.
Emergency Call
Smoking
Smoking is not permitted in the rooms
Smoking is allowed on the balconies and the terraces
Ashtrays are available at the reception or in the restaurant
In the event of smoking in the room or out of the window, additional cleaning costs or costs due to non-rentability will be charged.
Reception hours
8:00-22:00
9:00 a.m.–10:00 p.m.
Map: HERE Click
Room Service
Internal telephone numbers
our internal extensions are:
Reception: 12 and 11
Restaurant: 13
Room 1: 10
Room 2: 20
Room 3: 30
Room 4: 40
Room 5: 50
Room 6: 60
Room 8: 80
Room 9: 90
all other extensions correspond to the respective room number
Safe
Available in the room
In case of problems, please contact the reception
Shoe shine service
Shoe shine machines are located at the lift on the ground floor and at the entrance to Haus Ochsenstein near the conference room.
Shoe shine utensils are available at the reception desk
shoe horn
You'll find it in the cabinet
The phone in your room is for internal calls within the building only.
If you would like to make a call outside the building, please contact the front desk between 8:00 a.m. and 10:00 p.m. There, you can borrow a phone that allows you to make outside calls.
International dialing codes for all mobile devices:
Germany: 0049
Switzerland: 0041
Austria: 0043
France: 0033
Netherlands: 0031
Belgium: 0032
Luxembourg: 00352
Spain: 0034
United Kingdom: 0044
Denmark: 0045
Poland: 0048
United States & Canada: 001
Japan: 0081
China: 0086
Israel: 00972
Australia: 0061
New Zealand: 0064
Phone / Phone Usage
TV
TV programme:
ARD
ZDF
RTL
Pro7
Sat1
Netflix
No hotel account available
You are welcome to log in with your access data. Please log out yourself when you leave!
Google Play
No hotel account available
You are welcome to log in with your access data. Please log out yourself when you leave!
Washing
Only available on request
Must be handed in at reception by 12:00 noon. The laundry will be available again the following day.
Prices you will learn on the spot.
Linen change
After 3 days we will re-cover your bed
If you do not wish to do this, please speak to one of our staff about it
Wake-up service
Please announce this at the reception or in the restaurant by 8 p.m.
Also possible by telephone on 12 or 11 for the reception and on 15 and 13 for the restaurant.
Earliest wake-up call: 6 a.m.
Wellness
our saunas and the infrared cabin are located on level "-1", you can ONLY reach them by elevator (opening hours: from 10 am to 10 pm)
The sauna and the swimming pool are separate from each other
our swimming pool is on the first floor (opening hours: from 7 a.m. to 10 p.m.)
You can book massages and treatments here: Click HERE
WLan
is included in the room rate
Network name: HotSpot Oxen
Password: can be found in the entrance of the room, in a small picture frame or on the arrival information, which will be given to you at check-in.
Means of payment
BAR
By bank transfer (advance payment)
In-house vouchers (valid for 3 years from the date of issue to the end of the year)
Card payment:
EC/Maestro
VISA
MASTER
Room cleaning
if you would like to cancel the room cleaning, click HERE
Room key
Chip key system
If the key is not returned after departure, fees may be charged.
You can get a spare key at the reception
With the room chip you can get into the hotel at any time of the day or night above the lift
Simply hold the chip up to the word "Card" on the free-standing pillar and the door will open.
Extra blanket/pillow
is available on request, ask at reception