Room.

Written by Front Office

#allaboutyourhotelstay

 

  • Universal Adapters für Deutschland (USA, UK, Schweiz, China usw.)

  • USB und USBC Adapter

  • Je nach Verfügbarkeit

Adapter für die Steckdose

  • All pillows and duvets are allergy friendly

Allergy bed linen

Bathing shoes

  • EUR 3.00 per pair available at reception

  • How we reduce our waste

Bathrobe

  • One bathrobe per person is provided for you in your room

Bath towels

  • Sauna towels are in a bag in the room

  • The bag is welcome to be taken to the recreational facilities

  • please ask at the reception desk

Bed linen change on request daily

Special occasion

  • Bouquets for special celebrations, such as weddings, birthdays or anniversaries

    • Please contact the reception desk and pre-order your desired bouquet of flowers.
      Please note that we will not be able to provide any flowers on the day of the celebration itself

  • bottle of sparkling wine.

  • Special requests can be fulfilled upon consultation and availability with prior agreement (marriage proposals, birthday surprises, etc.).

  • We charge an energy and transport surcharge of EUR 5.00 on all services which we have to purchase from external service providers.

Ironing

  • An ironing station can be used free of charge on floor 1 opposite the elevator

  • Bügelservice auf Wunsch. Hier müssen allerdings 24h Wartezeit eingeplant werden

Check-In

  • From 14:30

  • We will send you the digital registration form one day before your arrival. You can fill it out in advance so that it is easier to check in on site.

  • Regular until 22:00. Should you arrive later, please arrange this with the reception.

Check-Out

  • from 08:00 until 10:30

  • Recreation and wellness facilities are included until 10:30 am

Garage parking space

  • Price: 10 € per night/pitch

  • Please ask at the reception for availabilities

Towel

  • There are enough towels in the room.

    • the towels are only changed if you put them on the floor

    • Please think of our environment and use towels more than once

    • These can also be changed daily on request

  • Large sauna towels are in a small bag in the bathroom/room entrance

  • Additional sauna towels can be requested at reception

House key

  • The blue chip for opening the room can also be used for the outside door at the lift

  • With the help of the chip, you can enter the hotel again at any time via the lift - simply hold the chip against the pillar next to the door (labelled "CARD"). The door will then open automatically and you can enter the lift.

Hausprospekt / Flyer

  • Can be obtained free of charge at the reception desk

  • Prices and arrangements for hotel rooms are not included. These can ONLY be called up online

Dogs

  • can be brought along after prior reservation (price: 13 € per night)

  • Leashes are compulsory on our premises

  • Dogs are not allowed in the following areas:

    • Restaurant

    • (partly) rooms with wooden floor (please ask)

    • Sauna

    • Swimming pool

  • Only one dog is allowed per room! Please also note our AGB

  • Other pets are not allowed in the hotel

Hygiene articles

  • There is shampoo and shower gel in the room

  • An der Maxibar sind folgende Einmal-Produkte erhältlich:

    • Toothbrush

    • Toothpaste

    • Shaver

    • Damenhygieneartikel (Binden, Tampons & Slipeinlagen)

Included services

  • Frühstück (nicht am Anreisetag)

  • Parking

  • W-Lan

  • Use of the following recreational facilities

    • Sauna

    • Swimming pool

Children

  • are welcome at any age

  • Babybetten sin auf Anfrage möglich jedoch nicht in den Kategorien A & B - sprechen Sie uns einfach an

  • im Restaurant haben wir entsprechende Kinderkarte - sprechen Sie uns einfach an

  • Extra beds for children are only possible in categories F, JS and in the family rooms.

  • Accommodation prices according to age:

    • 0-4 years: EUR 0,00

    • 5-8 Jahre: EUR 20,00 (inkl. Frühstück)

    • ab 9 Jahre: EUR 30,00 (inkl. Frühstück)

  • Baby monitor available on request

  • Kettle available on request

  • Wickelmöglichkeiten im Restaurant sind über eine Treppe vorhanden - sprechen Sie uns einfach an

Childcare

  • we do not offer in our house

Pillow

Visitor's tax

  • Local tax that hotels must collect on behalf of the municipality of Schönwald

  • 0-5 years: no tourist tax

  • 6-15 Jahre: EUR 1,60 pro Kind/Nacht

  • ab 16 Jahren: EUR 3,00 pro Person/Nacht

Mattresses

  • Unsere Matratzen haben den Härtegrad "Medium". Sollte Ihnen dies zu hart oder zu weich sein, geben Sie uns bitte kurz Bescheid. Gerne können wir entsprechend reagieren und den Härtegrad anpassen (weicher oder härter)

  • The mattresses have a length of 2m.

Minibar

  • Genuss ganz nach Ihrem Geschmack: Unsere Minibar ist standardmäßig leer – so haben Sie die Freiheit, sie ganz nach Ihren eigenen Wünschen befüllen zu lassen. Eine Liste finden Sie in der Minibar.

  • Getränkeservice aufs Zimmer: Gerne servieren wir Ihnen zusätzlich Getränke zwischen 8:00 Uhr und 22:00 Uhr. Bestellung über das Zimmertelefon: 11 oder 12: Getränkekarte

  • Für den kleinen Hunger oder Durst zwischendurch:

    Auf Etage 1, direkt gegenüber dem Aufzug, steht Ihnen unsere Maxibar mit Getränken und Snacks zur Verfügung.

    Einfach & bequem bargeldlos bezahlen.

  • you will find in the room

  • you can get at the reception

Sewing kit

  • Tagsüber über das Haustelefon über die Durchwahl 11 oder 12

  • Ab 23:00-08:00 Uhr nur über ein Mobiltelefon oder anderes netzfähiges Endgerät unter der +49 7722 866480

  • Falls Sie kein Mobiltelefon oder anderes netzfähiges Endgerät besitzen, können Sie dieses gerne an der Rezeption von 08:00 bis 23:00 Uhr ausleihen.

Notruf

Smoking

  • Smoking is not permitted in the rooms

  • Smoking is allowed on the balconies and the terraces

  • Ashtrays are available at the reception or in the restaurant

  • In the event of smoking in the room or out of the window, additional cleaning costs or costs due to non-rentability will be charged.

Reception hours

  • 8:00-22:00

Internal telephone numbers

  • our internal extensions are:

    • Reception: 12 and 11

    • Restaurant: 13

    • Room 1: 10

    • Room 2: 20

    • Room 3: 30

    • Room 4: 40

    • Room 5: 50

    • Room 6: 60

    • Room 8: 80

    • Room 9: 90

    • all other extensions correspond to the respective room number

Safe

  • Available in the room

  • In case of problems, please contact the reception

Shoe shine service

  • Shoe shine machines are located at the lift on the ground floor and at the entrance to Haus Ochsenstein near the conference room.

  • Shoe shine utensils are available at the reception desk

Schuhlöffel

  • finden Sie im Schrank

  • Das Telefon auf Ihrem Zimmer ist ausschließlich für interne Gespräche innerhalb des Hauses nutzbar.

  • Wenn Sie außerhalb des Hauses telefonieren möchten, wenden Sie sich bitte zwischen 08:00 und 22:00 Uhr an die Rezeption. Dort können Sie ein Telefon ausleihen, mit dem Außengespräche möglich sind.

  • Auslandsvorwahlen für alle mobilen Geräte:

    • Deutschland: 0049

    • Schweiz: 0041

    • Österreich: 0043

    • Frankreich: 0033

    • Niederlande: 0031

    • Belgien: 0032

    • Luxemburg: 00352

    • Spanien: 0034

    • Vereinigtes Königreich: 0044

    • Dänemark: 0045

    • Polen: 0048

    • USA & Kanada: 001

    • Japan: 0081

    • China: 0086

    • Israel: 00972

    • Australien: 0061

    • Neuseeland: 0064

Telefon / Telefonnutzung

TV

  • TV programme:

    • ARD

    • ZDF

    • RTL

    • Pro7

    • Sat1

  • Netflix

    • No hotel account available

    • You are welcome to log in with your access data. Please log out yourself when you leave!

  • Google Play

    • No hotel account available

    • You are welcome to log in with your access data. Please log out yourself when you leave!

Washing




  • Only available on request

  • Must be handed in at reception by 12:00 noon. The laundry will be available again the following day.

  • Prices you will learn on the spot.

Linen change

  • After 3 days we will re-cover your bed

  • If you do not wish to do this, please speak to one of our staff about it

Wake-up service

  • Please announce this at the reception or in the restaurant by 8 p.m.

  • Also possible by telephone on 12 or 11 for the reception and on 15 and 13 for the restaurant.

  • Earliest wake-up call: 6 a.m.

Wellness

  • our saunas and the infrared cabin are located on level "-1", you can ONLY reach them by elevator (opening hours: from 10 am to 10 pm)

  • The sauna and the swimming pool are separate from each other

  • our swimming pool is on the first floor (opening hours: from 7 a.m. to 10 p.m.)

  • You can book massages and treatments here: Click HERE

WLan

  • is included in the room rate

  • Network name: HotSpot Oxen

  • Password: can be found in the entrance of the room, in a small picture frame or on the arrival information, which will be given to you at check-in.

Means of payment

  • BAR

  • By bank transfer (advance payment)

  • In-house vouchers (valid for 3 years from the date of issue to the end of the year)

  • Card payment:

    • EC/Maestro

    • VISA

    • MASTER

Room cleaning

  • if you would like to cancel the room cleaning, click HERE

Room key

  • Chip key system

  • If the key is not returned after departure, fees may be charged.

  • You can get a spare key at the reception

  • With the room chip you can get into the hotel at any time of the day or night above the lift

    • Simply hold the chip up to the word "Card" on the free-standing pillar and the door will open.

Extra blanket/pillow

  • is available on request, ask at reception

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